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Yalla MediaYalla Media

Refund Policy

Last updated: June 2026

This Refund Policy explains when and how you can request a refund for purchases from Yalla Media FZ-LLC (“Yalla Media,” “we,” “us,” or “our”), including digital products, AI-tool subscriptions, and usage credits. It forms part of, and should be read together with, our Terms of Service.

1. Digital products and downloads

Digital products, including templates, Claude Skills, plugins, and ready-to-run workflows, are delivered instantly and grant immediate access to downloadable or licensed content. Because of their nature, these purchases are generally non-refundable once access has been granted or the files have been downloaded. We will, however, consider a refund where:

  • the product is materially defective or does not work as described;
  • you were charged in error, charged more than once, or were unable to access the product after purchase; or
  • a refund is required by applicable consumer-protection law.

We may first attempt to resolve product issues through support, a fix, or a replacement before issuing a refund.

2. Subscriptions

Subscriptions are billed in advance on a recurring basis. You may cancel at any time from your account; cancellation stops future renewals and your plan remains active until the end of the current paid period. We do not generally provide pro-rated refunds for the unused portion of a billing period, except where required by law or where a billing error occurred. If you are charged for a renewal you intended to cancel, contact us promptly and we will review the request in good faith.

3. Usage credits

AI-tool usage credits are consumed as you generate outputs. Credits that have already been consumed are non-refundable. Unused purchased credits may be refundable at our discretion where no service failure has occurred; included or promotional credits carry no cash value.

4. Free trials

Where a free trial is offered, you will not be charged during the trial period. Unless you cancel before the trial ends, your plan converts to a paid subscription and the applicable fee is charged. We recommend cancelling before the trial ends if you do not wish to continue.

5. Agency services

Bespoke agency engagements are governed by the payment, milestone, and cancellation terms set out in the applicable proposal or statement of work, which take precedence over this policy for those services.

6. How to request a refund

To request a refund, email [email protected] or use our contact page within 14 days of the charge, and include:

  • the email address associated with your account;
  • the order or invoice number and the date of purchase;
  • the product, plan, or charge in question; and
  • a brief description of the reason for your request.

7. Processing and timelines

We aim to review refund requests within 5 business days. Approved refunds are issued to your original payment method through our payment processor, Stripe. Depending on your bank or card issuer, it may take up to 10 business days for the funds to appear. We may decline requests that fall outside this policy or that we reasonably believe are abusive or fraudulent.

8. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

9. Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last updated” date and apply to purchases made after the change.

This document is a template provided for convenience and does not constitute legal advice. It should be reviewed and adapted by qualified legal counsel before being relied upon, including for compliance with applicable consumer-protection requirements.